Your Branch Manager has stepped up and handled customer service for us.
Sometimes that isn’t easy for us. We get late notifications of container arrivals where I will need daily staff the next day and the PSS staff have done an outstanding job.
In my business, nobody ever lets you know when you do a good job, or have outstanding customer service. They only want to point out the mistakes. I operate a little bit different. As you can see, your team was reaching out to me on the update of temps for the following day, at 7:30 in the evening. That is great customer service and I appreciate that. It gives me the chance to plan my day accordingly.
Just wanted to say thank you for the great customer service your team is providing for our company.
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