At Performance Staffing Solutions, we’re big believers in the power of customer service. That’s why we take such pleasure in working with businesses to fill their open call center and customer service job positions, ensuring an elastic workforce that will always deliver smooth client transactions. And it’s why we love hearing from customer service and call center professionals who are eager to find meaningful new roles. Since 2007, we have been one of the top call center and customer service recruitment companies in Charlotte, NC, Gastonia, NC, and Rock Hill, SC, and we proudly serve employers and job seekers in the Carolinas.

Call Centers & Customer Service Positions

Performance Staffing Solutions has a longstanding interest in call center and customer service staffing. We provide employment opportunities in all major customer service and call center roles, including:

  • Call center representatives, including both inbound and outbound
  • Collections specialists
  • Data entry professionals
  • Help desk support representatives
  • Inside sales representatives
  • Order processors

Additionally, as more and more workforces look to hire remote employees, we can help call center and customer service professionals locate opportunities where they can work from home. As such, we’re able to connect job seekers with positions all across the world.

For job seekers interested in positions like the ones listed above, we encourage you to apply at Performance Staffing Solutions today.

Hiring in this Industry?

It’s crucial for employers to find the right people for their call center and customer service roles. That’s because these are the employees who are on the front lines of keeping customers happy; and often, they’re the ones who do the most to bring in new customers, creating experiences that lead to referrals.

Of course, there are a number of skills involved with these positions. It’s not just a matter of finding someone who can answer a phone. It’s also critical to find employees who can:

  • Clearly answer technical questions from customers
  • Resolve complaints in an amicable way
  • Upsell callers
  • Place outbound calls effectively

The bottom line: When you hire the right employees for customer service and call center roles, you ensure that your customers have positive interactions with your business, and that you’re able to seize upon every opportunity to upsell and cross-sell.

The Performance Staffing Solutions Approach to Staffing in Call Center & Customer Service

There are many reasons why companies choose Performance Staffing Solutions to fill their customer service and call center roles.

  • We offer incredible flexibility. Through our staffing solutions, employers can fill permanent roles or just get the support they need for seasonal peaks.
  • We ensure that we’re hiring not just on the basis of technical skills, but also on fit with your organizational culture and values.
  • We combine the resources and technological back end of a nationwide staffing firm, but the relational drive of an independent agency.

We are proud of our track record in call center and customer services staffing, on behalf of businesses throughout the Carolinas.

Filling Call Center & Customer Service Job Positions

Customer service is invaluable to businesses of all kinds. And those who work in customer service play a unique part, both in keeping existing customers happy and in attracting new ones. For these and so many other reasons, we love working in this field, and have helped fill customer service and call center positions in businesses throughout North and South Carolina. Whether you’re an employer or a job seeker, Performance Staffing Solutions is here to deliver unparalleled expertise. Contact us today to find out more about our work filling call center and customer service job positions.